Shipping policy

Shipping Policy

Last updated: September 28, 2026

Smile Candies is operated by Smile Candies Limited, a Canadian corporation.

Processing and Shipping

Orders are processed and shipped as quickly as reasonably possible.

Any processing time, shipping time, delivery date, or estimated arrival date displayed on our website, at checkout, in an order confirmation, or by a shipping carrier is an estimate only and is not guaranteed.

Carrier Delays

After an order has been transferred to the shipping carrier, delivery times are largely outside our control.

Shipments may occasionally arrive significantly later than originally estimated. Delays of two weeks or longer beyond normal delivery expectations may occur, particularly because of:

  • carrier disruptions;
  • weather;
  • holidays;
  • high shipping volumes;
  • remote destinations;
  • customs or regulatory delays;
  • incorrect or incomplete addresses;
  • labour interruptions;
  • transportation disruptions; or
  • other circumstances outside our reasonable control.

Smile Candies is not responsible for a carrier failing to meet its estimated delivery time, except to the extent required by applicable law.

Tracking

Where tracking is available, customers will normally receive tracking information after the order has shipped.

Tracking information is provided by the carrier and may occasionally take time to update.

If your tracking appears unusual or your package is substantially delayed, please contact us at support@smilecandies.ca. Our customer service team will be happy to assist and, where appropriate, contact the carrier or help investigate the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed once an order has entered fulfillment.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by law.

Additional shipping charges may apply if a package must be resent.

Lost or Damaged Packages

If you believe your package has been lost or damaged in transit, contact support@smilecandies.ca with your order number and relevant details.

We may need to open an investigation with the carrier before determining the appropriate resolution.

Delivery

A package may be considered delivered when the applicable carrier records the shipment as delivered to the shipping address provided with the order.

If tracking shows delivered but you cannot locate the package, please check the delivery area, household members, concierge or reception desk, community mailbox, and nearby locations before contacting us.

Legal Rights

Nothing in this Shipping Policy excludes or limits rights that cannot legally be excluded under applicable consumer protection law.